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Customer Service Rep.
Job Location
369 E 1st Ave
Hialeah, Florida, 33010
Published Date
January 28, 2021 at 5:30:00 PM
Type of Job
Full Time / Part Time
Salary
$8.65-$20/hr
About the job
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Requirements & Qualifications
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.See more occupations related to this skill.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.See more occupations related to this task.
Check to ensure that appropriate changes were made to resolve customers' problems.See more occupations related to this task.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.See more occupations related to this task.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.See more occupations related to this task.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Location
Address
369 E 1st Ave
Hialeah, Florida, 33010